Home > Ogden jobs > Ogden customer service

Posted: Friday, September 29, 2017 1:43 PM

Senior Living Advisors (SLAs) are inside sales representatives responsible for educating families on senior care options and referring them to partner communities that match their needs. The Senior Living Advisor refers pre:screened internet leads and follows up with the family throughout the search process. Senior Living Advisors are also responsible for coordinating with partners to ensure timely follow:up to referred families. Our SLAs act as the liaison between families in need and the senior housing communities or care providers.This position reports to the Regional Manager and is a telecommute role. SLAs are required to be very knowledgeable about senior living options in their area. It is also important to develop excellent relationships with these partners, so regular visits to tour properties are required in order to make high:quality referrals/matches for to partners. SLAs are accountable for top line revenue goals based upon fees generated via move:ins at partner communities in a defined market.SLAs are responsible for converting leads into partner move:ins.SLAs should focus on referring and moving families into appropriate partner communities by understanding a familyA?s unique needs and demonstrating an intimate knowledge of partners within the market.Builds relationships and educates families over the phone on referral process. Ensures families understand the value of APFM throughout their senior living search.Responsible for converting APFM provided leads into partner move:ins.Manage the sales process by guiding families through their search process with strong post:referral follow up with families and partner communities.Understand partner community offerings, resident requirements, and sales process in defined territory.Consistently meet and exceed sales quotas.Assess family situations and quickly develop solution based upon family needs.Manage lead pipeline on a daily basis and accurately record in to ensure up:to:date family information and status, as well as maintain accurate sales forecasts.Conduct partner knowledge visits to develop and maintain relationships with partners in your community.Bachelors degree preferred3+ yearsA? experience: documented history of success positioning and selling solutions to businesses or consumers in a quota or metrics driven environmentDemonstrated ability to assess family situations and quickly develop solution based upon family needsAbility to deliver results while working in a highly independent environmentPast history of senior care industry preferredPrevious high volume phone sales experienceStrong computer skills necessary, including Word and ExcelStrong typing skillsMust have reliable transportation to visit partner communities Activity ExpectationsThis is a telecommute positionMonthly visits to partner communities within the regionThis is a full:time position, regular evenings and weekends will be requiredStructured, pre:scheduled training attendance is mandatoryExperience with high call volume (60:80 outbound calls per day) preferredYour activity and results are closely monitored by your Regional ManagerCommunicate daily via phone and email to families and partnersConsistently meet or exceed your monthly sales goals Home Office RequirementsSLAs are required to have a designated home office space, allowing for privacy during working hours, as well as a high speed internet connection.It is expected that SLAs manage a daily schedule that is free from distractions and interruptions. Taking care of children or audible pets is not permissible during work hours. You will be provided with a pensation The position is base salary plus uncapped bonus potential, salaried non:exempt position. Working hours are scheduled at 40 hours per week, and overtime must be approved in advance by the employeeA?s manager. Candidates must be authorized to work in the United States to be eligible for consideration, visa sponsorship not available.


• Location: Ogden

• Post ID: 15677037 ogden is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017